Frequently Asked Prep and Fulfillment Questions

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Yes, we work with any seller, regardless of how long they have been selling on Amazon or EBAY

Products will be sent on your schedule, but, generally, we require 72 business hours from the time we are requested to process your shipment. 

Yes, we can ship a single item or your entire enterprise. However, our current building limitations generally do not allow for pallet quantities. But, please contact us to discuss. 

No, we offer a non-disclosure agreement with each of our clients to ensure your ideas and buys remain confidential upon request. Each employee has signed the agreement as well.

We accept all major Credit Cards, PayPal, and Bank Drafts. We will need you to complete a payment authorization form to setup your preferred payment method. After your products are packaged and shipped, we will process your payment and send you a detailed receipt. 

Currently we do not accept these products. We are looking to possibly offer this service in the future. If you deal in liquidations, we would be willing to meet with you to discuss your situation. 

We do not currently accept shipping containers, and our current building limitations generally do not allow for pallet quantities. But please contact us to discuss.

Yes, we do.  We also accept and process your Amazon returns.

Yes, but it is your responsibility to manage all customs clearance.

Yes, for up to 30 days free of charge. After 30 days you will be charged a storage fee. Please reference our pricing. 

Potentially yes, please contact us for specifications this item.

Please click the link at the bottom of the page and submit a Prep Inquiry.

Once you complete the onboarding process, further instructions will be provided at that time. 

We use UPS.

Yes, we process all items according to Amazon guidelines.

A multi-pack is multiple of the same products packaged together.

A bundle is different products that are packed together. 

Yes, we have a policy that covers your products in our building.

During your onboarding, we will provide you contact information as well as a customer Slack channel to send us messages that are checked regularly. 

• We offer an additional service to load your product shipments into your inventory management system. Most of our customers use Inventory Lab as they focus on selling on the Amazon US marketplace. But we have experience with other systems as well. Contact us for more information.
• We do not require you to use any specific inventory management system. We use a shipping software that integrates with your Amazon Seller Central account directly. So, we will not ask you for an account on your system unless you wish to have us load product information into your inventory management software for you. 

We can upload your product details into most of these tools for you for an additional fee. Please contact us for details.

• We will send pictures of all damaged inventory received and send them to you during our regular receiving process.
• We do offer a photography service for products and bundles. We have a professional photography studio in our center to produce high quality digital pictures of your products. Please contact us to discuss your photography needs 

After 60 days of non-payment all products will be donated to a local charity of our choosing.

Yes, we do.

Yes, there is a one time fee of $75.00. This is a one-time set up fee that is required to activate, set up and test your accounts. 

The Setup fee can be earned back during your first four shipments if they are 150 or more items in size. A $20.00 Credit toward your invoice will be applied for the first 4 shipments that qualify. 

Please click this link for our Bookkeeping FAQ.